Frequently Asked Questions

Find answers to our most commonly asked questions regarding orders, shipping, returns, product care and materials.

SHIPPING

Orders are typically processed within 1–2 business days.

Standard Shipping within Australia is typically 3–7 business days, while Express Shipping is typically 1–3 business days. Delivery times are estimates and may vary depending on your location and courier delays.

International delivery times vary depending on destination and customs processing requirements. Customers are responsible for any customs duties, taxes or import fees that may apply.

JEWELLERY MATERIALS & QUALITY

Our jewellery is crafted using stainless steel with 14K or 18K PVD gold plating, alongside freshwater pearls, high-quality zirconia, crystal and natural stones where specified.

Our PVD-plated stainless steel pieces are designed for everyday wear and offer water and tarnish resistance when cared for correctly.

Material details are clearly listed on each product page so you can shop with confidence.

HANDBAG MATERIALS

At THÖKERCO, our handbags are thoughtfully curated using premium materials, including vegan leather and genuine leather.

Material details are always clearly listed on each product page.

SUSTAINABILITY & ETHICAL SOURCING

We are committed to conscious curation and intentional design. From jewellery to handbags, we prioritise quality materials, responsible sourcing and pieces designed to be worn and loved over time.

NEED MORE HELP?

For questions about your order, returns, materials or product care, please contact us at thokerco@gmail.com.