Shop With Confidence

We hope you love your THÖKERCO pieces. If something is not quite right, we are here to make the return process as simple and seamless as possible.

CANCELLATIONS

If you need to cancel your order, please contact us within 24 hours. We can cancel orders before they have been shipped. Once your order has entered packaging or shipping, cancellation may no longer be possible.

RETURNS & REFUNDS

You may request a refund or replacement if:

Your order has not arrived within the guaranteed delivery timeframe of 20 business days, excluding processing time.

You received an incorrect item.

You have changed your mind.

CHANGE-OF-MIND RETURNS

Change-of-mind returns must be unused and in their original condition. Customers are responsible for return postage.

WHEN A REFUND IS NOT AVAILABLE

Refunds are not available for incorrect checkout information, including an incorrect shipping address, or where delivery has been delayed by circumstances beyond our control, such as customs processing, natural disasters or courier disruptions.

Refund or replacement requests must be made within 30 days after the guaranteed delivery period has expired.

HOW TO REQUEST A RETURN

Please use our Contact Form and include your order number, reason for the return and any relevant details. Our team will review your request and guide you through the next steps.

NEED ASSISTANCE?

For assistance, contact us at

thokerco@gmail.com