Crafted With Confidence

At Thökerco, we stand behind the quality of every piece we create.

Every jewellery piece and handbag is backed by our 12-Month Manufacturing Warranty from the date of purchase.

This warranty covers faults in materials and workmanship under normal use.

WHAT’S COVERED

• Manufacturing defects
• Faulty clasps and closures
• Broken chains due to manufacturing defects
• Defective earring posts or backs
• Loose stones caused by manufacturing faults
• Defective hardware on handbags
• Defective stitching or workmanship

WHAT’S NOT COVERED

• Normal wear and tear
• Scratches, dents or surface marks
• Fading caused by everyday use
• Damage caused by water, perfumes, lotions or chemicals
• Accidental damage or misuse
• Lost or stolen items
• Improper storage or care

HOW TO MAKE A CLAIM

To submit a warranty claim, please contact our team with:

• Your order number
• A description of the issue
• Clear photographs of the item

Our team will review your claim and provide a resolution as quickly as possible.

Nothing in this warranty limits your rights under the Australian Consumer Law.